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TERMS AND CONDITIONS


BOOKING / DEPOSIT: All homes are offered subject to availability. That means subject to the home not having been damaged or rendered in a condition unsuitable for rental. In the unlikely event of the home not being available, we will notify you of change immediately. Minimum stay three nights. Rental rates may change without notice, and are only fixed by confirmed reservation. A Booking deposit of $250 is required when booking your Home. As soon as this deposit is received, your booking will be confirmed. This deposit is nonrefundable in the event of a cancellation however it will be used towards your total stays invoice. Bookings made within 8 weeks of departure require the full amount to be paid. Bookings made within 4 weeks of departure will require full payment to be made in cleared funds by Credit Card, Certified Check or Cash. Payments may be accepted by non-cleared funds, but will attract bank charges.

PROPERTY FURNISHINGS & EQUIPMENT: Each vacation home is privately owned and furnished and equipped to meet basic vacation needs. No two homes are the same. Florida 5 Star Inc. can provide additional equipment or furnishings at an additional cost. The items that we offer are subject to availability the items are; Crib @ $35 per stay, High Chair @ $25 per Stay, Roll Away Bed @ $35 per stay,Fax Machine @ $50 per week**, Computer Rental @ $60 per week including Internet access**. **These items require an additional security deposit of $250.00**

OCCUPANCY: Safety regulations limit the maximum number of people allowed to occupy a specific residence. The maximum number of people to occupy a residence overnight is as follows: 2 bedroom/6 people; 3 bedroom/8 people; 4 bedroom/ 10 people; 5 bedroom/ 12 people; 6 bedroom / 14 people 7 bedroom / 16 people. If this limit is exceeded, parties will be evicted from premises with no refund or rebate given.

SECURITY DEPOSIT: A security deposit is held against each property booked and is paid directly to us as we are the Owner's Manager in Florida. The amount will be $250 for 3-4 bedroom homes and $350 for 5-7 Bedroom homes. The Deposit is paid either by a credit card imprint / hold or a check made out To Florida 5 Star Inc. This sum will be in addition to the final balance and is fully refundable, should the occupants not incur any costs arising from breakage loss or damage and any and all keys have been returned. The party leader agrees to accept full and personal liability for all loss or damage caused by any member of his or her party, during the occupation of the property and confirms that the full cost of repair or replacement will be met. Minor breakages such as crockery or glassware will inevitably occur at times. It is much cheaper to replace these items yourself rather than wait for them to be discovered by the housekeeper.

CANCELLATION: We hope it will not be necessary for you to cancel, but should you need to do so, it is important that we are notified immediately, in writing. The following cancellation charges apply. Between 30 and 60 days before departure, the cancellation charge is 50% of the total cost. Less than 30 days before departure, the cancellation charge is 100%. The security deposit is not subject to cancellation charges and would be refunded in full. In many cases, you will be covered under your Travel Insurance policy. Failure of the Party Leader to make settlement on the due date may be deemed as voluntary cancellation, which may result in your holiday dates being assigned to an alternative party. Florida 5 Star will make all necessary attempts to contact the Party Leader before such action is taken.

IF WE CANCEL: Florida 5 Star reserves the right to cancel any booking where we believe that the information supplied to us concerning the identity of any or all persons listed on the booking form is incorrect or untrue. Your booking deposit will be refunded. Should your assigned home become unavailable for your travel dates, Florida 5 Star will assign you an alternative property of equal or higher standard to the one booked in the same or similar location.

AGENCY'S DISCRETION: We reserve the right to withhold deposits, revise rental or discontinue occupancy if, in our opinion, the tenants presence or conduct is detrimental to the premises. The agent's first responsibility is to protect the owner's property.


ARRIVAL & DEPARTURE: Guests may normally take possession from 4 PM on the day of arrival and are expected to vacate the property by 10 am on the morning of departure. This allows time for our maid service to make the villas ready for our next quests. It is very important to note that only persons identified on the booking form are permitted to stay at the property. The party leader agrees NOT to sublet, share or assign the property to any persons not authorized by the owner. Please ensure that we are notified of any changes to the original booking, as unauthorized persons staying at the villa will cause the whole party to be excluded from the property without refund. Pets are not permitted.

HOUSEKEEPING: Your vacation home is professionally cleaned upon your departure. Should additional service be required due to negligence or abuse a minimum charge of $50 will be assessed against your damage deposit. If an interruption of our housekeeping schedule is caused by a guest checking-out after the 10:00 am checkout time, an extra night rental may be assessed against your damage deposit. A Cleaning fee is applied for stays of Five nights or less, Three bed$70, Four bed$80, Five bed$90,Six bed$105, Seven bed$125

LIABILITY: Florida 5 Star Incorporated, the owner's and the owner's agents do not accept liability for any injury. Florida 5 Star Incorporated, as agent(s) of the individual rental unit shall not be liable for any damage or injury to tenant or to any other person (s), guest (s), or to any property occurring on the premises or any part thereof; and tenant agrees to hold agent and owners harmless for any claims for damage, no matter how caused. The agent and /or owner will not be held responsible for acts of theft or vandalism or other damages to tenant (s) / guest (s) personal property howsoever caused. Guests are specifically instructed not to allow unsupervised children to use the pool.

NEIGHBORLY CONDUCT: On your vacation, you will be staying in a privately owned home on a private residential estate. Please ensure that you act in a neighborly and courteous manner towards your neighbors, who will most likely NOT be on holiday. Whilst we do not wish to curtail your enjoyment in any way, we do request that noise be kept to a minimum during early mornings and late evenings, particularly around the patio and pool. Excessive noise will almost certainly lead to a visit from the local Law Enforcement officer and could even lead to your party being excluded from the property without refund. The Overnight parking of oversized RV's, buses and trucks is not allowed on any of the Florida 5 Star Properties.

POOL & POOL HEATING: Whether you have a community pool or a private pool, you swim at your own risk. There are no lifeguards; you are your own lifeguard, so swim at your own risk. The majority of our rental home pools have heat available. POOL HEAT IS NOT INCLUDED IN THE RENTAL RATE. Pool heat cannot be switched on until full payment has been made. A Florida 5 Star representative will turn the heat on upon your request & payment. The pool will take approximately 5 to 8 hours to heat up to a temperature of 80-82 degrees. The Swimming Pool and Spa heaters are designed to maintain an appropriate water temperature throughout the year; however severe cold winter temperatures may result in lower water temperatures. Also note Pool heating is not recommended during the summer months.

REPAIRS: We ask that you please notify us promptly if any items in the home need the attention of our maintenance department. Should air conditioners, appliances, etc. malfunction, every effort will be made to have them repaired as quickly as possible, but we cannot guarantee that an interruption of service will not occur. No rebate or refund will be given for circumstances beyond our control including inclement weather. Service requests called in after 5 PM will be handled as soon as possible but may not be handled until the following business day. Non-emergency weekend maintenance requests will be taken care of on Monday during normal office hours.

ROUTINE MAINTENANCE: From time to time, it may be necessary for us to enter the vacation home during reasonable hours for any purpose connected with the repair, care, and general maintenance of the unit. We will try to notify you in advance whenever possible.

PETS: Sorry, no pets allowed in or at any of our properties. You will be requested to vacate premises without refund if pets are brought.

WEATHER: The State of Florida is subtropical and can experience extremes of weather at certain times. June to September is Hurricane season, during this time; you will experience high winds and heavy rainfall on occasions. July and August is extremely hot and humid with temperatures up to the 100's. Lightning storms are likely. Protection from the sun is vital, especially for children.
Please note that Florida 5 Star, its agents, servants, managers or associates are NOT responsible for the weather.

CALL OUT CHARGES
REGULAR HOURS ARE MONDAY - SATURDAY 9 AM - 5 PM
PEAK RATES APPLY TO ALL OTHER TIMES

LOST KEYS / LOCKOUT: Lost keys should he report to our office immediately. There will be a $25 charge during regular hours OR a $50 service fee if it is necessary for our staff to deliver a key to you after business hours. Any keys not returned upon departure will result in a $75 charge, which will be withheld, from your damage deposit.

BLOCKED / TRIPPED WASTE DISPOSAL UNIT: There will be a $25 charge during regular hours OR a $50 service fee after business hours.

BLOCKED TOILET: There will be a $40 charge during regular hours OR an $80 service fee after business hours. If in the event a plumber is called out their charges will be in addition to ours

REPAIRS: Broken Glass, Damaged walls etc. There will be a $40 charge during regular hours OR an $80 service fee after business hours. If in the event a specialist (i.e.. Glassier, Garage door Technician) is called out their charges will be in addition to ours

COMPLAINTS: If you are unhappy or unsure of any aspect of your booking, please contact Florida 5 Star before you Depart. It is our responsibility to ensure that you are completely satisfied with your arrangements. All Complaints or inquiries concerning your holiday accommodation MUST always be brought to the attention of Florida 5 Star upon arrival.


While on vacation, if you are not happy with the vehicle you have been allocated, it is imperative that you telephone the Car Rental Company who supplied you and make arrangements with them to resolve your problem. Your car hire voucher will clearly indicate what you have already paid for. Do not accept any further charges on arrival without an explanation.


Flight complaints should obviously be taken up with the airline concerned. It is always best to inform the cabin staff of your complaint and if not resolved by them, follow it up on arrival. In the case of accident or injury, always ask the cabin crew log a report.

When you are at the attractions, any complaint or inquiry should always be brought to the attention of the Guests Services department. All the major attractions have Guest Services; they are usually located at the main entrance.

ACCURACY: each property owner has supplied Property details contained on our web site together with room sizes photographs and approximate driving distances to local landmarks. While Florida 5 Star is assured that these are correct, neither Florida 5 Star, it's Agents nor Servants are responsible for the accuracy of these descriptions. If you are unclear or unsure of any of these terms and conditions and require further explanation, please telephone Florida 5 Star at 1-866-FL5-STAR. Alternatively, you can e-mail or write to us at the address below.


 

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